Across three stakeholder cases, with Jumbo, PostNL, and the Catharina hospital, our team worked through organisational problems using situational leadership, the ADKAR change model, the iceberg model, and PESTEL analysis, taking a different role in each case.

I chose this course to test whether leadership and the B&E area were where I wanted to focus. Experimenting with roles taught me I can lead a team and read its different personalities, but also that my drive sits in the hard skills, in building and realising. That inspiration is what I took from this course, a better sense of where I work best and how I position myself as a designer.